Customer Service





Payment

We accept all Major credits cards via Paypal, the most convenient way to pay safely and securely! e-checks from Paypal will take 3 to 5 days to clear your bank before we can ship your order. Money Order from USPS and Cashiers check, please allow 7 business days for clearance.

Privacy Statement

Your confidence in us is very important to us! We use the information you give us only to fulfill the order you have placed with us. We will never add your email address to our own email list unless you ask us to do so. We "live" on the Internet too, and know how annoying it is to get unwanted advertising. Under no circumstances will we give out any information you give us to a third party. That includes your email address, your name, address or credit card information. No individual information is provided to any third-party without your consent. We only send our Email Newsletter to customers who ask for to receive it on this site. If at any time you would like to stop receiving the newsletter, you can unsubscribe by contacting us and we'll promptly take care of it.

Shipping

All USA orders are shipped insured with USPS priority, this means that you should receive your package within 2-3 business days after we ship. Small package less than 8 oz is shipped via First Class Mail Large or heavy oversized order is shipped with UPS Ground.  Express Mail is available upon request, and the shipping can be adjusted before you make your purchase. Our shipping cost is clearly listed on each item, and it's the approximate actual cost. We do not charge handling fee. On multiple purchases, we will do our best to combine the shipping safely to bring the shipping cost down. Just email us and we can adjust the charge. All orders are shipped with Tracking Number and are shipped within 24 hrs after we received cleared payments.  We ship Overseas to: Canada, Australia,Germany, France, Japan, Hong Kong and United Kingdom which we are familiar with their customs forms and regulations. Our shipping fee does not include any duty or custom fees that you may be required to pay, which is out of our control. If your country is not listed here, please email us and we may be able to accommodate your request. * We reserve the right to change the shipping cost at any time, and use any carrier of our choice to maximize the effectiveness of our services.

Returns

We have a 7 day return policy if the item is not as described meaning : no cracks, chips or repairs. All items are inspected meticulously before shipping to avoid the inconvenience of returns and mostly because we want you to be happy when you receive with your purchase. However, if you are not satisfied with your purchase, please let us know ASAP. If we can make it right, we will - or we will refund the purchase price (less shipping fee).  All returns must be received in its original condition within 10 days from the date you received the item.   NOTE: We cannot process refunds for items not received by us after 10 days. If the purchase is damaged during transit, Please notify us within 3 days and save the original box and the entire packing content for the carrier inspection. It's important that you read the Rules About Returns (RAN)

 ALL RETURNS need a Return Authorization Number (RAN). So please email us to receive a Return Authorization Number (RAN). All packages sent to us without a RAN written on the outside of the shipping box will be REFUSED.  RETURNED ITEM MUST BE UNUSED AND WITH ORIGINAL PACKING: We can only accept Returned Products in their original packaging - box, insert, certificate , and sealed warranty sticker code.  Returned Products must be insured for loss or breakage, for we will not be responsible for uninsured returned items that are damaged in transit.

 

 Gift Registry

We also offer a gift registry for our clients. This may be used for wedding gifts as well as anniversary or birthday requests.  We'll be happy to ship and gift wrap your purchase if needed.  Please feel free to email us as our staff is eager to assist and answer your questions.

 

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